Refund policy

EXCHANGE POLICY, NO RETURNS, NO REFUNDS, NO CANCELLATIONS

At ShekhLeela Design Studio, all sales are final.

We do not accept returns. We do not offer refunds. Orders cannot be cancelled 
once placed. We accept online payments only, Cash on Delivery (COD) is not 
available.

EXCHANGES ONLY
We offer exchanges within 7 days of delivery, strictly under the following 
conditions:

✅ Eligible for Exchange:
- Item received is damaged or defective (unboxing video proof required)
- Wrong item delivered by us
- Size exchange (subject to availability of the requested size)

❌ Not Eligible for Exchange:
- Items worn, washed, altered, or damaged by the customer
- Items missing original tags, packaging, or invoice
- Sale, discounted, or promotional items
- Requests made after 7 days of delivery — no exceptions
- Change of mind or incorrect size ordered by the customer
- International orders (exchanges are available for India orders only)

HOW TO REQUEST AN EXCHANGE:
1. Email us at shekhleela@gmail.com within 7 days of delivery
2. Subject line: Exchange Request, Order #[your order number]
3. Attach your order number and clear photos/unboxing video of the item
4. Our team will respond within 2 business days
5. If approved, ship the item back in original condition at your cost
6. Once received and inspected, we will dispatch the exchange

IMPORTANT NOTES:
- Return shipping to us is at the customer's expense
- We ship the exchanged item back to you free of charge for defective or wrong 
  items only
- Exchanges are subject to stock availability — if the requested size/item is 
  unavailable, a store credit will be issued (valid for 6 months). No cash refund.
- We reserve the right to reject exchanges that do not meet the above conditions

CONTACT US
📧 Email: shekhleela@gmail.com
📞 WhatsApp: +91 99301 06559

We typically respond within 1 business day. For faster resolution, please include 
your order number and photos in your first message.